Background: Pre-hospital emergency service is an important part of any health care system. The present study was conducted to evaluate the pre-hospital Emergency Services 115 of Mashhad City, Iran with emphasis on response to traffic accidents during 2012-2013.
Materials and Methods: In this descriptive cross-sectional and applied study, 53685 files of traffic accident victims related to 42240 missions accomplished during 2012-2013 were evaluated. The study data were collected by referring to the statistics unit of the Center for Medical Emergencies and Accidents. To determine the services performed for the victims, a researcher-designed checklist was used. Descriptive statistics were performed to analyze the raw data. All analyses were done by Excel 2013.
Results: The average (SD) age of traffic accident victims was 29.5(15.69) years. The frequency of accidents was more in September, on Thursdays, and between 6 and 9 PM. About 70% of missions ended with the transfer the injured to hospitals and average (SD) response times were 8:24 (2:35) minutes in 2012 and 9:01 (2:46) minutes in 2013. The frequency of treatment and dispatch to hospitals by the resident physician were reported as 70.51% in 2012 and 69.7% in 2013. The most frequent action taken were injections (96%) and then stabilizing body limbs (60%).
Conclusion: Considering the findings of this research, the response time was longer than the standard time. Regarding the performed services, shortcomings in manpower and ambulance equipment can reduce the effectiveness of missions. Therefore, Emergency Center 115 of Mashhad should carry out some interventions to resolve shortages in manpower and equipment to reach standard conditions and provide better services.