Volume 11, Issue 1 (Autumn-In Press 2025)
Health in Emergencies and Disasters Quarterly 2025, 11(1): 0-0 |
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Ethics code: IR.USWR.REC.1402.193
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Mortazavi M, Farzinnia B, Nasiri A, Farrokhi M, Saatchi M, Khankeh H. Public Safety Answering Point (PSAP) Models: A Scoping Review Protocol to Explore National and International Experiences. Health in Emergencies and Disasters Quarterly 2025; 11 (1)
URL: http://hdq.uswr.ac.ir/article-1-610-en.html
URL: http://hdq.uswr.ac.ir/article-1-610-en.html
Morteza Mortazavi1 
, Babak Farzinnia2 , Ali Nasiri3 , Mehrdad Farrokhi2 , Mohammad Saatchi2 , Hamidreza Khankeh *4
, Babak Farzinnia2 , Ali Nasiri3 , Mehrdad Farrokhi2 , Mohammad Saatchi2 , Hamidreza Khankeh *4
1- Health in Emergency and Disaster Research Center, Social Health Research Institute, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran. & Department of Disaster and Passive Defense Studies, Municipality, Shiraz, Iran.
2- Health in Emergency and Disaster Research Center, Social Health Research Institute, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
3- Department of Health in Disasters and Emergencies, Faculty of Health, Baqiyatullah University of Medical Sciences, Tehran, Iran. & Health in Emergency and Disaster Research Center, Social Health Research Institute, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
4- Health in Emergency and Disaster Research Center, Social Health Research Institute, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran. & QUEST Center for Responsible Research, Berlin Institute of Health at Charite, Berlin, Germany. ,ha.khankeh@uswr.ac.ir
2- Health in Emergency and Disaster Research Center, Social Health Research Institute, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
3- Department of Health in Disasters and Emergencies, Faculty of Health, Baqiyatullah University of Medical Sciences, Tehran, Iran. & Health in Emergency and Disaster Research Center, Social Health Research Institute, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran.
4- Health in Emergency and Disaster Research Center, Social Health Research Institute, University of Social Welfare and Rehabilitation Sciences, Tehran, Iran. & QUEST Center for Responsible Research, Berlin Institute of Health at Charite, Berlin, Germany. ,
Abstract: (58 Views)
Background: As Public Safety Answering Points have become the elementary contact point between clients and rescue service providers, the planning of the call center has become a key task for administrators. Connect call centers accelerate dispatch center performance, particularly during an overloaded period. The efficient dispatch of emergency medical services and prompt response to urgent requests could be achieved with its help. This study intended to explore national and international experiences to identify Public Safety Answering Point (PSAP) models and their key dimensions.
Method and analysis: In this research, Arksey and O'Malley's five-step framework will be followed. Additionally, incorporating the PRISMA extension into this scoping review will allow us to extensively investigate the available literature on PSAP models up until the year 2024. For this purpose, a comprehensive review will be conducted on PubMed, Web of Science, and Scopus to examine officially published reports. In addition, grey literature will be sourced from Google Scholar, the WHO website, and relevant regional offices.
Ethics and dissemination: As this study utilizes publicly available secondary data sources, ethical approval is not required. The findings will be disseminated through peer-reviewed publications.
Method and analysis: In this research, Arksey and O'Malley's five-step framework will be followed. Additionally, incorporating the PRISMA extension into this scoping review will allow us to extensively investigate the available literature on PSAP models up until the year 2024. For this purpose, a comprehensive review will be conducted on PubMed, Web of Science, and Scopus to examine officially published reports. In addition, grey literature will be sourced from Google Scholar, the WHO website, and relevant regional offices.
Ethics and dissemination: As this study utilizes publicly available secondary data sources, ethical approval is not required. The findings will be disseminated through peer-reviewed publications.
guideline: Review |
Subject:
Emergency
Received: 2024/03/9 | Accepted: 2025/03/12 | Published: 2025/09/8
Received: 2024/03/9 | Accepted: 2025/03/12 | Published: 2025/09/8
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This is an open access article distributed under the terms of the Creative Commons Attribution License (CC-By-NC), which permits use, distribution, and reproduction in any medium, provided the original work is properly cited and is not used for commercial purposes.
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